Return & Refund Policy

Asani Online
Phone/WhatsApp: 0335-1479804
Email: sheikhsalman410@gmail.com

1. Return Policy

At Asani Online, we want our customers to be satisfied with their purchases. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may request a return.

Return requests must be made within 7 days of receiving the order.

To request a return, please contact us through WhatsApp at 0335-1479804 or email us at sheikhsalman410@gmail.com.

2. Conditions for Returns

To be eligible for a return:

• The product must be unused and in its original condition.
• The original packaging, tags, accessories, and other included items should be retained where applicable.
• The product must not have been damaged or altered by the customer.
• Proof of purchase/order details may be required.
• Return requests must be submitted within 7 days of delivery.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions. Any such exclusions will be communicated on the product page where applicable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

We may ask you to provide clear photographs or videos of the product and its packaging to help us verify the issue.

After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and availability.

4. Refund Policy

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

The time required for the refund to reach you may vary depending on the payment method and processing times of the relevant financial institution.

5. Non-Returnable Situations

A return or refund may not be accepted if:

• The customer changes their mind after receiving the product, where no return option is offered for that product.
• The product has been used, damaged, modified, or mishandled by the customer.
• The return request is made after the applicable return period.
• The product is missing its original packaging or accessories where these are required.
• The issue is caused by normal wear and tear or improper use.

6. Return Shipping

If the product is defective, damaged during delivery, or incorrectly supplied by Asani Online, we may cover the applicable return shipping cost.

For other approved returns, shipping charges may be the customer's responsibility, depending on the product and circumstances.

7. Order Cancellation

Customers may contact us as soon as possible if they wish to cancel an order.

Cancellation requests can only be accepted if the order has not already been processed, dispatched, or delivered. Once an order has been dispatched, the standard return policy may apply.

8. How to Request a Return or Refund

Please contact us with:

• Your name
• Order number
• Product name
• Reason for the return/refund
• Photos or videos, if the product is damaged or defective

WhatsApp/Phone: 0335-1479804
Email: sheikhsalman410@gmail.com

Our team will review your request and provide further instructions.

9. Policy Changes

Asani Online reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.

Last Updated: August 29, 2026