Shipping policy

Shipping & Delivery Policy

Asani Online
Phone/WhatsApp: 0335-1479804
Email: sheikhsalman410@gmail.com

1. Shipping Overview

At Asani Online, we aim to process and deliver your orders safely and on time. We deliver orders to locations within Pakistan through available courier and delivery services.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

2. Order Processing

Orders are generally processed after confirmation of the order.

Customers may be contacted by phone or WhatsApp to confirm their order and delivery details.

Orders are normally dispatched after successful confirmation. Processing times may vary depending on product availability and order volume.

3. Estimated Delivery Time

Estimated delivery times may vary by location:

Major cities: Approximately 2–5 working days
Other areas: Approximately 3–7 working days
Remote areas: Delivery may take additional time

These are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed during the ordering process.

Shipping costs may vary depending on the delivery location, order size, weight, courier charges, or promotional offers.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount to the courier at the time of delivery.

Customers are responsible for ensuring that someone is available at the provided delivery address to receive and pay for the order.

6. Accurate Delivery Information

Customers must provide accurate and complete information when placing an order, including:

Full name
Complete delivery address
City/area
Active phone number

Asani Online is not responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable customer information.

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information or the customer's unavailability.

7. Delayed Deliveries

Although we work to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Public holidays
Courier delays
High order volumes
Incorrect delivery information
Road closures or transportation issues
Unforeseen circumstances

We appreciate your patience in such situations.

8. Failed or Refused Delivery

If a customer refuses to accept an order or is repeatedly unavailable to receive it, the order may be returned to Asani Online.

For a new delivery attempt, additional shipping charges may apply.

Repeated refusal or failure to accept orders may result in restrictions on future Cash on Delivery orders.

9. Damaged Packages

Customers are encouraged to check the package upon delivery where possible.

If a package appears seriously damaged, please contact Asani Online as soon as possible at 0335-1479804 or sheikhsalman410@gmail.com.

For damaged or incorrect products, our Return & Refund Policy will apply.

10. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided when placing the order.

Tracking availability depends on the courier service used for the order.

11. Contact Us

For questions about shipping or delivery, please contact: